ProMED LTD stands behind our products 100%. Unopened products can be returned 15 days from receipt of the product based on criteria within this policy. Unfortunately, sale items cannot be returned or exchanged except if defective or damaged. After 15 days, we unfortunately can’t offer a refund or an exchange.
To be eligible for either a refund or an exchange, your item must be in the original packaging, unused and in the same condition that you received it. To receive a full refund on the original form of purchase, please provide a receipt for proof of purchase. If you don’t have proof of purchase then a gift certificate will be provided at the lowest value of the product over the last 30 days.
(All disputes will be resolved in the EU 30 Monaghan Street Newry Co.Down N.Ireland BT35 6AA)
Once your return is received and inspected, we will send you an email notifying you of the status of your return. If it is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
Send an email to firstname.lastname@example.org and send your item to:
10901 Roosevelt Blvd N
St Petersburg, FL 33716
Please note, we do not offer refunds on wholesale orders.
If you don’t receive a refund, first check with your credit card or bank account. There is often some processing time before a refund is posted. If you have checked with your credit card company or bank and have still not received your refund, please contact us at email@example.com
Only defective or damaged product will be replaced for the exact same product.